Durable Flags Privacy Policy and Data Protection

Policy Documents

At U.S. Flags & Foreign Flags & Poles, Inc., we believe clear communication leads to better results. The following policies are designed to ensure a smooth, transparent experience for every client—from initial inquiry through delivery and beyond.

If you have any questions at any time, we are always available to assist you directly.

Terms & Conditions

All orders are subject to acceptance by U.S. Flags & Foreign Flags & Poles, Inc.

• Pricing is subject to change based on manufacturer updates, availability, and market conditions.
• Written quotes are valid for a limited time and may be subject to change after expiration.
• Product availability may vary; substitutions of equal or greater quality may be offered if necessary.
• Estimated lead times are provided as guidance and are not guaranteed.
• Ownership of goods remains with U.S. Flags & Foreign Flags & Poles, Inc. until payment is received in full.

We pride ourselves on clear communication and will always keep you informed of any changes or delays.

Shipping & Delivery Policy

We ship via standard carriers (such as UPS) as well as freight carriers for larger items, including flagpoles.

• Shipping timelines are estimates and not guaranteed.
• Delivery times may vary based on product availability, production schedules, and carrier conditions.
• Large or commercial deliveries may require special services such as liftgate delivery.
• Customers are responsible for confirming delivery site accessibility (including tractor trailer access if required).

Freight Deliveries (Flagpoles & Large Orders):
All freight shipments must be inspected at the time of delivery. Any visible damage must be noted with the carrier before accepting the shipment.

Once an order has shipped, responsibility transfers to the carrier.

Returns & Exchanges

We stand behind the quality of our products and will work with you to resolve any issues.

Stock Items:

• May be eligible for return or exchange if unused and in original condition.
• Return authorization is required prior to sending any item back.
• Restocking fees may apply.

Custom Items:

• All custom products are final sale and non-returnable.

If you have concerns about an item received, please contact us promptly so we can assist.

Custom Orders Policy

Custom items are a core part of what we offer and are produced specifically for each client.

• All custom orders are non-returnable and non-refundable once produced.
• Client approval is required prior to production.
• Customers are responsible for verifying all details, including design, spelling, layout, and specifications.
• A setup or design fee may apply if usable artwork is not provided.
• Pricing is based on quantity and size of each item ordered.
• Production timelines are TBD based on order timing, size, and production schedule availability.
• Average production timeframe is approximately 3–4 weeks from approved order.

Please note that colors may vary slightly between digital renditions and finished fabric products.